My Gay Life

I have been using Dish and Qwest for the last couple years for my TV and internet after having a terrible experience with Comcast. But Comcast approached me with an offer for TV and internet that was too good to refuse. It was going to save me $40 per month while upgrading my programming and internet. So I decided to give them a chance. Well 9.5 hours after having Comcast installed I am just about ready to drop them. Why?

1. After I decided to try to switch Comcast called me and gave me an installation time. However, that installation time did not work and I asked them to give me a different time, fine they were going to call me back. Time passed and 8 hours later I still had not heard back from Comcast. I call them back and say “Hey! I told you the installation time you scheduled did not work for me. You were going to call me back with a different time but you never did. What’s up?” So they were going to call me back again. An hour later they call me back, “What did you want again?”. Finally they figured out what I wanted and called me with an installation time that worked. Comcast life 1 is dead.
   
2. The next day I get another call from Comcast with yet another installation time. Now I have not even had Comcast installed yet and I am unhappy. Comcast life 2 is down.
   
3. Finally, Comcast comes to do the install. However, they were out of HD DVR boxes. Since I did not want to have to go down to their office and wait in an hour line I refused installation until they had an HD DVR box. There goes life 3.
   
4. But rather than treating their customer’s well and the technician rescheduling for me, I have to call Comcast and reschedule myself. And even worse, when I called to reschedule Comcast did not have an available installation date for a full week. This despite the fact that the reason I was rescheduling was their screw up. Bye Bye life 4.
   
5. So finally Comcast comes and does the install today. For the most part the install went smoothly; however, after the technician left I started looking around. I had the technician add a new cable outlet for me. When the technician drilled the hole in the wall he did not clean up after himself and left all of the dust from drilling. Sayonara life 5.
   
6. I then go out and look at the actual install with all of the wires. Here I find that rather than running a new line for my new outlet the technician instead cut the line for an outlet that I was not using and used that line for the new outlet without ever consulting me. Now I have a dead cable outlet because the technician was lazy. Life 6 dies because Comcast is a couch potato.
   
7. So later in the day I begin having problems where my DVR is telling me call Comcast to get service to that box. So I call Comcast and end up in what is probably the worst phone system that could ever have been invented. The system asks me a bunch of questions then presents me 3 possible options for what my issue might be. Of course, none of them represent my issue, but pressing 0, saying operator, or telling the phone system how shitty of a company Comcast is do not work because Comcast obviously does not care. So I had to hang up and try again. Automated phone system hell summons life 7.
   
8. So I call back, and the phone system sends me through a completely different set of prompts. So not only is it automated phone system hell it is a different automated phone system hell every time you call. But beyond that I finally get in touch with a real person to solve my issue and it turns out my issue is intermittent. So Comcast is sorry I had the issue, but everything looks good from their end. Call back and deal with automated phone system hell again if or when the problem happens again. Life 8 is sent packing.
   

So Comcast has 1 life left and it is not looking good. If I summed up 4 of the smaller issues I had with Comcast life 9 would be long gone too and I would be canceling my service 9 hours after it was installed. But I will be lenient and give them one more life. But this last life already has the grim reaper banging on the door.

If my issue in lives 7 or 8 come back and Comcast is not able to resolve it quickly life 9 will go away. Or if their guide does not start populating future programs more quickly life 9 will also go away. My service has only been active for 9 hours and my DVR is still too stupid to figure out what the programs on TV will be in 8 hours. How am I supposed to set up my recordings?